Code 10932: “player - KDM read error - selection failed” (Error)

Situation

Solution

The selection in the player failed because the system failed to read the requested KDM file.

Delete the corrupted KDM and ingest it again.

The selection in the player failed because the system failed to read information for the requested KDM in the database.

Restart the projector. If the problem persists, delete the KDM and ingest it again. If the problem persists, escalate the issue including a log package from the system.