The activated lens file does not correspond with the lens mounted on the projector.

Activate a lens file which does correspond with the mounted lens or mount an other lens which correspond with the lens file you want to activate.

Corrupt lens file.

Delete the lens file and program correct lens type into communicator under Advanced/lens parameters and recreate a new lens file. Tip: perform a “Lens Homing” before creating a new lens file. Otherwise, if the lens is removed the existing lens file becomes useless. Setup all new lens files away from the maximum limitation of the lens zoom. It is possible that the lens file was originally created at the maximum or minimum zoom capabilities of the lens zoom.

The final lens position lays very close to the mechanical limits which disable the motorized lens position.

Position the lens manually, or reposition the projector so that the lens position lays further away from the mechanical limits, or try to use another lens which range is more suitable. Setup all new lens files away from the maximum limitation of the lens zoom. It is possible that lens file was originally created at the maximum or minimum zoom capabilities of the lens zoom. Program correct lens type into communicator under Advanced/lens parameters and recreate the lens files.

Wire unit (reference 1 image) of the lens zoom/shift signals is disconnected from the Signal Backplane.

Remove the front cover and front dust filter from the projector and check if the wire unit (reference 1 image) is inserted in the Signal Backplane.

Disconnected yellow/orange wire unit (reference 3 image) between the Lens Holder and the Signal Backplane.

Remove the front cover of the projector and check if the yellow/orange wire unit (reference 3 image) is connected.

Disconnected wire units (reference 6 & 7 image) of the limit switches for horizontal shift.

Remove the front cover of the projector and check if the yellow/black and orange/black wire units (reference 6 & 7image) are connected.

Disconnected wire unit (reference 9 image) of the horizontal shift motor of the Lens Holder

Remove the front cover of the projector and check if the wire unit (reference 9 image) is connected with the vertical shift motor which is located at the right side of the Lens Holder.

Malfunction Cinema Control board.

Replace the Cinema Control board. See service manual chapter "Replacement of a Card Cage board".

Malfunction horizontal shift motor of the Lens Holder.

Use the local keypad to shift the image horizontally on the screen. If unsuccessful, replace the horizontal shift motor of the Lens Holder. See service manual chapter "Replacement of the Horizontal Shift stepper motor"

Malfunction Signal Backplane (bad connection).

Replace the Signal Backplane.

Malfunction SMPS board which supplies power to the lens.

Replace the SMPS board. See service manual chapter "Replacement of the SMPS board".