Exceptional software failure.

Reboot the projector.

Corrupt Dolby 3D key server program. Unable to read the “Version Info” from the “Dolby 3D key server program” via the Communicator software.

Reinstall the “Dolby 3D key server program” on the projector. Use the DC Toolset.

The content server does not support Dolby 3D.

Check if the projector is connected with a Dolby 3D certified server.

Malfunction content server.

Check the Dolby certified content server.

As a temporally solution unlock the 3D key-server by pressing the button “Manual unlock” in the “3D integrated color wheel” menu of the Communicator software. Note that in this case the 3D key-server remains unlocked for 24 hours.